Support & Development
We take your project under ongoing care and grow it alongside your business. We respond quickly to issues, update on time, optimize, and scale.
What is Product Support
Launch is the beginning, not the finish line. After going to production, every digital product needs ongoing attention: bug fixes, dependency updates, stability monitoring, and new feature development as the business grows.
We take projects on long-term maintenance — regardless of who originally built them. We dive into the code, learn the architecture, and become a reliable partner you can trust your digital product to without worrying about the technical side.
Problems We Solve
The project stalled after launch
Developers delivered the work, but who maintains the product going forward is unclear. We take the project under maintenance: monitoring, updating, and responding to any issues.
The site or system runs slowly
Speed directly affects conversion and search rankings. We conduct a performance audit and eliminate the root causes of slowdowns — from code to server.
Legacy code is hard to extend
Outdated technologies and technical debt make every new feature expensive and risky. We audit and gradually modernize the project without stopping operations.
Business grew — the system can’t keep up
Increasing traffic or load leads to failures. We scale the architecture, optimize database queries, and configure the infrastructure for the new volumes.
The site isn’t found in search
Technical issues with indexing, speed, or markup hurt rankings. We conduct an SEO audit and remove the technical barriers blocking search engines.
No one is responsible for the server
The server isn’t updated, backups aren’t made, and nobody monitors uptime. We take the infrastructure under control and ensure its stable operation.
What Exactly We Do
Technical Support
Uptime monitoring, prompt bug fixes, responses to technical requests, and regular product maintenance under a fixed SLA.
Project Scaling
Architecture optimization for growing load, caching setup, load balancing, and horizontal scaling — all without downtime.
Existing System Audit
Comprehensive review of code, architecture, security, and performance. A clear report listing problems, risks, and prioritized recommendations.
Legacy Project Modernization
Gradual migration to modern technologies, refactoring of outdated code, and elimination of technical debt — without stopping the product.
Performance Optimization
Profiling and fixing bottlenecks in code and the database, resource optimization, CDN configuration, and improving Core Web Vitals.
SEO Optimization
Technical SEO audit, fixing indexing errors, structured data setup, page speed optimization, and mobile version improvements.
Server & Infrastructure Support
Server administration, automated backup setup, software updates, uptime monitoring, and incident response.
Digital Product Maintenance
Long-term partnership: feature development, new module rollouts, consulting, and strategic product growth alongside your business.
Why Choose Us
We take on other teams’ code
We don’t turn down projects built by others. We study the architecture, document what was done, and become a full-fledged technical partner.
Fixed SLA
Response times for critical and non-critical incidents are specified in the contract. You always know when you’ll get a response and when the issue will be resolved.
Transparent reporting
Monthly reports on completed work, product status, and time spent. No hidden hours — only what was actually done.
Growth, not just maintenance
Support for us isn’t just firefighting. We proactively suggest improvements, track trends, and help the product grow alongside the business.
FAQ
Yes. We start with a technical audit: reviewing the code, architecture, and documentation. Based on the findings we document the project state, fix critical issues, and sign a regular support agreement. The handover is smooth — no downtime.
You reach us through a convenient channel — email, messenger, or a ticket system. Critical incidents (site down, data unavailable) are handled out of queue. Routine tasks follow the agreed SLA. All work is logged in a report.
There are several formats: a monthly retainer for a fixed number of hours — from $200/month, or payment based on actual work performed. The cost depends on project complexity and the required support volume. After the audit we propose the optimal format.
Uptime tracking, CPU, memory and disk load monitoring, automatic alerts on anomalies, regular OS and service updates, automated backup configuration and verification. You’ll hear about a problem from us first — not from your clients.
Yes, that’s our primary engagement model. A dedicated team that knows your product inside out handles both maintenance and new feature development in parallel. This is more efficient than engaging separate contractors for each type of work.
Let’s Discuss
Your Project’s Support
Tell us about your product — we’ll respond within one business day and suggest the optimal collaboration format.